Day light *******

I sent my daughter to purchase a bed and head board at Thorntree Fair price. She uses my bank card because she is buying the staff for me. She found the furniture. After money was deducted from my account and reflected to have been paid to the store. The sakes person told her the transaction didn't go through. On my side the bank has deducted an amount of 4800 while they say it declined on heir side. They then said they will give me a letter to get a refund from my bank. I asked them to send it by email because it's my bank account. They sent a letter saying the transaction was unsuccessful and the bank must see a receipt. I called and asked them to give my daughter the receipt they are referring to on email. They said there is no receipt, thy will change the letter. I had to go to the bank and ask for the money to be reversed. What an inconvenience, this has never happened in my life of buying staff.