damaged freezer delivered

I am greatly disappointed with the service i got from Fairprioce midway, I bought a uneva freezer on the 26/11/17 which was only delivered 2 weeks after complaining several times as the 7 day delivery promise had lapsed. spoke to manager Younuf to raise my complaint and concerns. They only got to deliver the freezer on Saturday - 09/12/17,the goods were damaged , I immediately went to notify them of this matter within an hour of the delivery. I spoke to Ogopoleng who's supposedly another manager there,he told me about the backlog they had at the headoffice and that they had no drivers.He then promised to sort this latest by tuesday 12/12/17,nothing was done to date...I want to be refunded as i'm no longer interested in whatever they have to say and i want them to come collect the damn fridge as i dont want it anymore,I have notified them several tomes of the steps that i'll be taking should i not get my refund as i really am tired of calling them and given empty promises all the time...can this matter be treated with urgency as we are approaching holidays