customer service complaint: Bara Mall Branch soweto

This email serves to inform the customer care team about the unacceptable service I receive from the above mentioned branch. I made final payment for my fridge in December 2018 and I was told that it could not be delivered since it there was no stock and I understood (also made updated my new address on my layby account). I the returned to the store mid Jan where I made final payment for the other items I had to finish and they were delivered on the weekend on my new updated address. I kept waiting for my fridge for almost a month and a half and finally last week Friday I received a call from one of the sales person stating that my fridge will be delivered on sat. I then received a call from the delivery guy on sat and he stated that he is on his way to deliver my fridge at my old address and I told him that I changed my address and it was updated on the system, he therefore told me that he can’t deliver at my new address. I went to the branch yesterday and I was told that the matter is resolved the fridge will be delivered today. I received a call this morning and I was told that the fridge cannot be delivered since the address was not updated and they need an affidavit stating that they need to reprint my old receipt and redo the sale.