Complain/ Grievance

I bought a fridge at Fair Price in Dobsonville after being misled by the sales person last year that the fridge is frost free last year. I wanted to change my fridge to a frost free one because I already had a defy fridge that made frost and was tired of constantly defrosting it in order to clean it and budgeted for an upgrade. The sales person assured me the fridge at the store is frost less claiming that all new fridges are built this way. He even went a step further to show a difference between an old type and new one telling me the old type with elements on the freezer is the one that frosts. The first few months the fridge was not building ice or frost. As it was approaching 3 months It started accumulating frosts, at first i thought the temperature was too high and its my fault so i reduced the temperature and observed for a month or two but the problem persisted then lockdown happened and i couldn't return the fridge and was also stuck in other province at the time. After lockdown I went to the store and found a relieving lady manager and she promised me that she will informs the manager of the store to call me when he returns. I waited for weeks but no call. I then decided to go to the store again and the manager said he was given the message and has since reported the dispute to their head office and will call me when he gets feedback as they will look into the matter. On the same day he also asked me to write a statement on the copy of my invoice which he said he will also send to head office. Its been more than a month now and the manager has never contacted me. I'm sure this is a delay tactic so that the fridge reaches the one year warranty. In that course of the month waiting for feedback I am still hating the fridge because its always frozen and i am struggling to open the freezer shelve because they are stuck with ice and one even broke due to this. The other one is in the verge of also breaking because the drawer are stuck because of ice or frost. The manager at the store has not made any attempt to contact me or give me any sort of feedback. I am really unhappy with the service as i was misled in order for the sales person to make a quick sale. I had budgeted for the fridge hence i bought it cash and not on laybye. I was willing to pay more if needed to just to get a frost free fridge because I didn't want to have the same experience with the fridge i already had that I gave away after buying the new fridge. I wanted to upgrade and have no hassle of cleaning ice from the fridge, only to be misled to buy the similar thing and the manager is keeping quite as well. I don't want this fridge. I'm so unhappy with products because I don't want it and yet i spent my hard money on it because I was misled to buy it because someone wanted to make a sale that day.