Broken Delivery Promise & Poor Communication – Fair Price Mokopane

Broken Delivery Promise & Poor Communication – Fair Price Mokopane Complaint: I am extremely disappointed with the service received from Fair Price (Mokopane branch). I purchased a L/Suite Niki 2PC Chaise (Grey) on 30 March 2026, and I was promised that delivery would take place on 31 March 2026. On the day of delivery, at around 16:30, I personally called the store to follow up. I spoke to the salesperson Ramokoni Kwetsi, who assured me that the delivery would still happen the same day. Based on this assurance: I canceled my plans to wait for the delivery I made myself available at home However: No delivery was made No call or update was provided No communication at all after the promise This is completely unacceptable. It is not just about a delay — it is about giving false assurance and wasting a customer’s time. The in-store service was already not pleasant, and this experience has made it worse. I expect: Immediate feedback on my delivery A confirmed and reliable delivery time Accountability for the lack of communication and broken promise As a paying customer, I deserve proper communication and service.