Bridge of purchase contract

On the 1st of May I bought a fridge from Fair Price (Mahikeng). According to the terms and conditions of the guarantee, I was told that the guarantee is 2 years, I have to replace the globe of the fridge WHEN IT STOPS FUNCTIONING, IF THERE IS ANY FAULT WITH THE FRIDGE THE STORE WILL SEND OUT A TRANSPORT (FREE OF CHARGE), considering that I have paid and used their transport for delivery after purchasing. However, we couldn't light the fridge immediately after delivery because we were told to switch it on after 9 hours. We did so and to my surprise the globe wasn't working. I believe I was supposed to replace a globe after it stopped working according to the terms and conditions, not to buy a NEW globe for a NEW fridge. I then called the store to complain but couldn't get through (on the 2nd May). The sales person who sold us the fridge called to check if everything was okay. I explained my problem to her and she said that she would call back which she didn't. I then called the store and a very rude man answered an told me they can't do anything about it and why not replace the globe myself since it only cost 50c. I then politely asked him to tell me where I can buy it so I can purchase it myself and he refused to tell me. He told me to travel all the way to town again with the non working globe so he can give me a functioning one, mind you I USED THEIR TRANSPORT (so why can't they bring it at my place as it was agreed according to the transport conditions?)

I am writing this because I am not impressed at all with the service I receive, especially that they bridged their own contract. Unhappy customer :-(