Bought damage Fridge from Fairprice (KIC)

Dear Customer Services

I am writing to formally raise a complaint regarding a fridge I recently purchased from your store Jabulani FairPrice Soweto on the 07 April 2026 assisted by sales lady Ayanda.

After delivery we inspected the product (Fridge KIC), I noticed that one of the accessories included with the fridge was cracked. This is disappointing, as I expected the product to be in perfect condition upon purchase.

The very same day 07/04/2026 we reported the matter at the shop, The Manager of the shop Ms Nthabelang promised to replace the accessary, After two weeks when I've being waiting for the manager to replace the accessary, I escalated the complaint to FairPrice Head Office where I spoke to the lady called Belinda, she promised me that she will attend to the complaint and call me back and she has never call me back.

I am so disappointed to the Service of FairPrice and I don't know are they doing this because the Fridge was bought by 76 years old customer undermining her right of purchase.

I kindly request that they replace the damaged accessory or can we return back the fridge they refund us our money. we would be glad if we can advise how this issue will be resolved as soon as possible. I would appreciate a prompt response and resolution to this matter.

Thank you for your attention.

Yours Faithfully Ms Olebile Meko