Bad Service, Poor Customer Service, Poor Delivery

Bad service delivery, lack of communication and false promises by the online store. I placed an order for couches on 5 November and paid in full. Again made another order on 6 November for a TV stand.

The couches I selected were out of stock but online it showed they were available. I get to be told to choose from other options which were a bit expensive and I had to top up,which I did not really like but compromised.

TV stand it said it's a pre order item and delivery takes 7-21 working days. I had to do follow ups to check how far is my order to be told they are waiting for the supplier. I stayed patient because the 21 days had not lapsed. It's more than 23 days so I sent an enquiry to check, again I'm the one checking, nobody is contacting me to keep me updated. To be told they haven't heard from the supplier there were delays blah blah blah,the order will probably reach them maybe next week and I will get my delivery week after that 🙄🙄🙄🙄🙄. The options I was given I did not like so I gave them grace to deliver. Now I'm told I have to wait again. Please tell me if this is not poor service. I tell them I want my money back they say I have to wait 5-7 days for a refund. Should I even trust them that they will honour that promise.

I am not happy with how my order was handled and why expect people to honour their end of the deal but you as the store cannot honor your end and still tell me about further delays. I want my refund asap I don't have time to wait for you. I've given Fair Price enough grace. They must refund me immediately.