BAD SERVICE *****!!!

Good Day To anyone reading this, i really think something has to be done about this retail store, because they are ripping people off of their hard earned money for cheap things that are never delivered. i bought a bedroom suit on Sunday of the black Friday weekend for R1400 which was on the 1st of December. I was advised that the delivery is R70 and they would deliver my stuff either on Monday or on Tuesday. Monday passed and i had hoped that my things would be delivered the next Tuesday, i called on Tuesday and the lady at the store said shes gonna check on the system for me and check when my delivery is due and she will give me a call back, fine. Up until the next day when i had to call again, they never called back. When i called, they told me they had a lot of deliveries that were scheduled because of black Friday. I understand that part, but now why did they promise me the delivery is within 48hrs and why is it that i cannot fetch the things myself? The response was that they do not have the things at the store, they only have them at the warehouse. Today is Thursday, i called them again. And i spoke to a lady called kgalaletsang who is apparently the manager. I told her of this story and she told me the same thing about black Friday and now she even added that its raining and if my things were to be watered i would blame them for this. I told them fine, i want to cancel my order and get my refund. I was then advised that i cannot get my refund nor cancel because the delivery is out. (that’s funny) in the same call, i asked if my delivery is out and she said its still at the warehouse and is not in the truck for delivery as yet, its still awaiting delivery. So my question is ARE THESE PEOPLE REFUSING TO GIVE ME MY REFUND? As far as i know on the RETURNS POLICY AND CONSUMER PROTECTION ACT, “if goods do not meet the requirements set out in section 55, the customer can return them at the suppliers risk and expense and without penalty, furthermore, The customer can elect to have goods repaired, replaced or GET FULL REFUND OF THE ORIGINAL PRICE PAID” So why am i being binded to some rule that i do not know of to not canceling my order and getting my refund? I am so upset and i want my refund, you can keep your goods. Please cancel my order AND GIVE MY MONEY BAC*****!!

Very UNHAPPY customer Sibusiso