Bad Service

Poor service from Fairprice at Jabulani. I bought a couch on the 14th of December which they did not have stock for but was on display. I was promised to get a couch on the 31st of December but that did not happen. I called on the 31st and the sales person Dimakatso Mavuso told me they still don’t have stock and will request Southgate to send the couch as they had stock, I waited with no feedback until I went back to the shop on the 10th January to follow up on the couch request from Southgate, when the manager at Jabulani call Southgate, the Southgate manager said they had not received a request of the couch. I asked for a refund, the cashier lady told me I’ll have to wait 7 days to get the refund but when the manager came back, I was told my refund will be in on Monday. This shows that these people lie to customers, they didn’t even have name tags on, they were dressed like they are just at home, no uniform, you can’t differentiate between a sales person and a customer when you are at the shop.