Bad service

Visited fair price store today Johannesburg Alex mall as I wanted to lay buy some furniture to be collected from polokwane fair price store but the lady advised she unable to assist as if she does the sale this side it will be captured under her name and she will get her incentive but the incentive will again be taken from her salary as once collected from polokwane store it will again be captured as their sale so she will then have the incentive taken from her salary. We are full time based in Johannesburg so if one want to do laybuy they must visit polokwane but again they can pay at any fair price store this is ridiculous and I feel fair price is losing clients due to such poor client service