Bad service

I bought a KIC fridge from they Polokwane branch in Rissik str in April 2019. In February 2021 I reported to the branch that rubbers of the fridge doors is sealing properly and that I came to report so that they can assist me. The branch manager told me that I need to bring my receipt for assistance. I could not find my receipt and eventually after a few months ( June 2021 ) I found my slip. I went back to store and was told that my guarantee have expired in April 2021 and that they can't help me unless I pay for the repairs myself. I mean I did report before the guarantee expired. That was not my first purchase with Faur Price but surely is my last one service was bad very bad. I dont know why I still took the time to look for my receipt.