bad service

I BOUGHT A bed and aWARDROBE I DISCOVERED AFTER DELIVERY IT WAS DAMAGED the pins are the back of the wardrobe where coming out, and I was having troubLe insetting the legs of the bed, I went to the store in Seshego where I bought this items I was told to speak to the delivery guy by the assistant who told me I can fix the wardrobe my self using a brick to put the pins back in..and the delivery guys came after 3 days give me so much attitude and I had to beg for the bed leg to be put in..my question is are they employed by u and if so they clearly need customer service trainning, I have never had such bad service in my life and also y is it that I'm paying for cash for damaged items cause surely that can't be right for..do u guys to refunds? What does u r return policy say