Bad experience

Dear managme of fairprice,

I am writing to formally express my extreme dissatisfaction with the service I have received from your company regarding the delayed delivery of my goods and the continuous misinformation provided by your staff.

From 1st February 2025, I have been repeatedly misled about the availability of my goods. Initially, I was assured that the items were available, only to later be told otherwise. Despite multiple follow-ups, I was falsely informed on several occasions that my delivery was on its way. However, after prolonged delays, I was then told that some clients had already fetched the goods, which contradicts the previous statements. This lack of transparency and honesty is unacceptable.

Furthermore, after enduring these delays, I was instructed to collect my refund on 1st April 2025. However, upon arrival, I was met with further frustration. Two contradictory statements were provided:

1. The salesperson claimed that the cashier was not at work.

2. The manager stated that cash would only be available once the company received funds from SASSA the following day.

This blatant lack of accountability and professionalism has caused significant inconvenience and financial distress. As a paying customer, I expected integrity, efficiency, and respect—none of which were upheld in this transaction.

I demand an immediate resolution, including a full refund without any further delay. If this matter is not addressed promptly, I will be left with no choice but to escalate my complaint to relevant consumer protection authorities and explore legal action if necessary.

I expect a formal response and resolution within [reasonable time frame of, 48 hours]. Please confirm how you intend to rectify this issue.

Sincerely, [melida mashabela ] [***] [Your Order/Invoice Number]