BAD CUSTOMER SERVICE FORM FAIR PRICE

I bought a bed last year in june after a week It started giving me back pain and I could no longer sleep on the bed. I phoned the Manager of fair price to notify him that I am unhappy with the bed and that I would please like for a refund or for an exchange of the bed as it is still under warranty and just 3 days ago I bought it.

The Manager said he will get back to me which he did not. I than followed up to find out what's happening he said that he will ask his regional manger of what to do and than get back to me, He did not. I phoned back to fair price and than to my surprise the manger was no longer working at the branch.

I than spoke to the new manager and notified him that I'm unhappy with the bed. He was telling me why I waited so long to let fair price know that I'm unhappy with the bed. I Informed him that I did speak to to the old manager. The new manager also did the same thing as the previous manager he said he will get back to Me and than I had to phone him back. When I did a follow up he was uncertain of what to do he than told me that I will need to come to the clayville branch to fill in forms and that , I asked him to please email the forms to me as I am unable to come to clayville. He said that they can't email it. What nonsense!!!

I waisted my money buying the bed. I don't sleep on the bed any more.

This service from fair price is so pathetic, let's not forget phoning to the clayville branch is a nightmare as they don't answer the phones immediately. This is so pathetic, unprofessional and bad customer service I deserve for a full refund for the bed.