Bad customer service

Fair price Alex mall,On black Friday my granny bought wardrobe for R5100,it was never delivered so to the rude sales person told my granny the reason it was not delivered is because of the material is short,so my granny had to choose another wardrobe and a microwave to cover and equal that money,the exchange happed on the 1st dec 23,they told her its gonna be delivered monday the 4th dec,today we went to fair price to ask about the products we purchased not been delivered,they told us rudely that it will be delivered they are now sure when,Sonto was even laughing rudely,the other staff was sitting on couches minding the phones on the floor,my granny had to choose another wardrobe that she's not happy with to make their jobs easy,its like they ****med her coz the first sale was made on black Friday.

On the 21 November 2023 my granny bought the sleeper couch worth R1600 after a week the legs of the couch where out and broken,the same Sonto told my granny that she can't help her,they don't cover legs and that she must make a plan,it's their policy,I feel like they **** clients their money coz if there's is no guarantee.