Bad Customer Service

Last year I did a laybye at Fair Price Protea gardens due financial distress I am not able to finish the laybye,. So on the 09th April I called the store to find out on how to cancel laybye I was told that I need to come personal to the store. I asked my employer and headed to the store. When I got there the lady that was assisting me told that there is a long waiting list as the store didn't have money for refunds, she even showed me the dates she gave to other customers. She the went to the system and told me that my cancellation can only be done on the 21 May 2021. I am furies with the service I got from that store, in my experience as a Store Manager I never give customers such a service worst part there was a rude gentleman, whilst we were busy he came and said sorry can you please go that side and I assuming he might be the Store Manager. Why was the laybye cancellation process explained when I took the Laybye, when I asked that question I was told that didn't know that I was going to cancel. I will never shop in store ever again. If the store doesn't do laybye cancellation to cover turnover it shows that their interest is not on the customers