Bad customer service

I made a laybye at Klerksdorp on 27/05/2019 of a defy chest freezer,I then came back to Johannesburg and thought , delivery will be too expensive ,let me cancel it,I visited Fair price at Kennilworth on 12/06/2019 ,to cancel and start a new laybye,there were challenges with laybye,due to fingerprints,my question was all the details on system shows its Mr ,why the hustle? I was asked to go back to Klerksdorp ,I left and came back today on the 14/06/2019 to fix again ,same problem ,I was told to go to Klerksdorp again,and I asked I should pay more than R150,I have deposited with to fix this? That's bad service,I insisted to get help and they decided to tell me that they can override,I should go to police station and bring certified ID cooy,I felt inconvenienced so much,I'm not happy