Bad and Poor Customer service

Good Day . I am writing this email as a grievous complaint according to the Consumer Protection Act(CPA) as my rights as a customer were being violated against. I would like to report an incident that occurred between Fair Price and I as a customer. On the 26th of September 2024 I went to store purchase the 4 door Wardrobe that on is on special and i requested that the wardrobe be delivered to my address. The problem ,however, arose when I knew that if they were to deliver the item ordered at my residential home address, they would have a difficulty in finding me as Im constantly at work but then I made plans to alleviate the problem. The Sales lady then promised to contact me when the item would be ready for delivery and i added on to ask how much would it cost for the item to be deliver to my house and when the information was punched into the system, the Sales lady on the Call informed me that the delivery fee/charge would be R280. I asked whether or not the R280 should be paid or not and the sales lady said No. On Thursday the Sales lady gave me a call and it so happened that i was on a workshop that needed my presence and i then requested her to call me the following day which was friday, the 4th of October 2024. I then called back the Sales lady at Fair Price on Friday numerous times with no luck of getting hold of her. As an alternative, I then made arrangements with a separate transport driver and requested him to go and fetch the item on my behalf since i was told that the items are at the store. My transport driver went to the place as we had agreed he would charge me R200 only for him to arrive at the store and be told that the item is not on site and that the item is at Charlton Ville and i was upset because they called me to alert me that the item is ready for collection and no one told me about CharltonVille. I then decided to go to the store myself to enquire about this whole thing and ask why their customer service is poor, they changed stories to say that items are not collected at the store. I also told the Sales lady asked me about collection slips and there was no collection slip that they gave me and when they checked for themselves, they also could not find it. I showed them my slip . Secondly, i did not have a problem with them delivering the stock to my house with me being present to open up for them. When the Fair Price delivery guy was called to check on his whereabouts, he was at CharltonVille, a location i never made in my delivery order and when i spoke with the transport driver, he kept on defending his case by being utterly disrepectful . The Manager did not reach to a consensus about this whole case since the Sales lady was at fault and when i then came with a proposal to say that since i had made arrangements with my initial personal driver to come and collect the item , the driver should split the charge with R140 each to make up for the R280. The transport driver refused to pay and told me about their policy and i then opted to just cancel my deliver they say they don't have enough money I must come back on Tuesday 08 th of October due to the poor customer service they gave me . I hope this issue will be dealt with accordingly.