Bad and horrible customer service

To whom it may concern

I am an unhappy customer who would like this query to be attended with a matter of agency, on the 22 of July 2020 i bought Eternity 152 bed and Kitchen unit(Prado & Olinda) ref no:227 766/sales person Mohammed Cassim total amount paid R8100. The biggest problem is that the Kitchen unit that was delivered is incomplete and faulty designed and bear in mind the bed which we purchase the driver told us it was out of stock not even a single person from the store had decency to call and let me know i will not be receiving the bed and this was my request to Cassim because i was changing location.

We understood and let that pass however we were not happy about the kitchen unit so we decided to visit the store the next day to file our complain(25/07/2020) but to our surprise when comparing what we physically bought and received this was not the case and Cassim tried his best to call the person who can assist but the person he communicating to from warehouse he did not give a dam probably its a warehouse manager who lacks customer service. He argues and tried to defend what was totally out of order but finally a guy by name of Sfiso or Sizwe agreed to come the following day(26/07/2020) to fix the problem but he never pitched neither did Cassim answer our calls.

We have called the store several times with no luck of going through, Cassim mobile number he doesn't answer as well. We spend good money and we deserve better treatment more than anything, this kind of service is totally unacceptable i want someone to sort out this mess or collect your product and refund me including my R600 for delivery i paid instead of R400 also the petrol i send driving to the store for nothing.