Appalling Service

I would like to lodge a formal complaint against Fair Price in Protea Glen.

I purchased furniture worth R 11000.00 on the 24th November 2018 and requested it to be delivered on the 3rd December 2018 (yesterday).

I then went back the following day 25th November 2018 and purchased a 32 inch plasma TV which I took home with me as it could fit in my car.

On the day I went to buy the furniture, I clearly requested the sales lady, Precious to have my goods delivered on the 03rd December as I would take the day off from work and wait for my furniture.

She advised me that the delivery guy would contact me during the weekend before the delivery date to confirm the time of delivery, which never happened.

I then called Fair Price yesterday at 9am and spoke to Precious who promised to “call back in 5 minutes” once she’s confirmed with the warehouse when my furniture was dispatched.

She did not call me back, not that I was surprised, so I called her back at 13h00, only for her to tell me that my furniture was delivered. She could not tell me where the furniture was delivered to and who signed for it, all she knew was that my furniture was delivered. FYI I was not home yesterday as I ended up not taking the day off, I had made arrangements with my mother to go to the address where my furniture would be delivered, as soon as I got the confirmation call which never happened.

Precious then gave me the delivery guys number whos name is Sihle and to say this guy was extremely rude would be an understatement. He went on to say his job is to deliver and nothing more, if my furniture was delivered to the wrong address he will try and trace who signed for it and get them back.

Precious then called me again, and told me that my furniture was actually not dispatched as she could not find the colour of the wardrobe so she had to change it which delayed the dispatching of the furniture (which she did not communicate with me). She then said my furniture would either be delivered Tuesday (being today) or Wednesday.

I have never in my life experienced such appalling service. I paid cash for furniture 10 days ago and no one knows where it is or when I’m getting it.

I would like for this matter to be resolved as soon as possible and for the furniture to be delivered today or else I would like to get a refund by the end of business day today.

Thank you.