Appalled Customer

So I laybyed a dining room suite as well as a lounge suite from you people, Janine was the sales person at your Eastrand Value Mall branch Boksburg. These items were laybyed in September and full amount paid in November, I received delivery of said items however upon arrival the items were damaged, I then opted to exchange and still were unsatisfied with the goods purchased with this being said while delivery of said damaged items took place, your delivery people damaged my car, so you can now already imagine how missed off I am with all this **** happening I then requested a full refund of said goods, having to constantly phone in and being given the run around by the branch manager who up until now has not given my refund, I went in and signed for the refund on 18/12/2020 how damn appalling is this service!!!!! I am utterly disgusted and very disappointed to say the least, we are in 2021 already and this **** has been dragging on since November 2020 I want this matter sorted out with immediate effect, else you leave me no choice but to take matters further and believe me I don't think you people want bad publicity in this pandemic, I also see you people have a bad reputation with customer service!