An appalling service from Fair Price

I purchased two single beds online at Fair Price which were delivered on the 4th November 2021.

I had them delivered at my new house and only moved in two weeks after they were delivered. Two weeks later after using the one bed, I started noticing that the beds were sagging.

I reached out to Fair price through the online customer service platform but received no response. I later called them as was advised to send an e-mail to the online support e-mail address of which I received a response.

My query was attended to by Ebrahim Hashim Fakir who advised that the beds would be collected and taken to their warehouse for inspection and authorisation for an exchange. He mentioned that this process would take about 5 working days.

What really surprised me was that whilst Fair Price had my money since this was a cash purchase, they expected me to sleep on the floor for those 5 days for no fault of my own. What also concerned me is that, in our e-mail correspondence, he suggested that I take something of a better quality thus suggesting that the beds they sold me were of an inferior quality. In my thoughts I wondered if they know their are beds are inferior why are they selling them to the public?

My last straw is when I heard nothing on the collection of the beds and decided to call their landline only for him to say that they would be doing me a favour by collecting the beds?!

As I type this, my back is sore from the inferior beds that Fair Price sold me.

What an appalling service to say the least!

They deserve no star at all