Poorest & worst service

24th July 2025 - I recieved the worst & poorest service ever. Disrespectful sales agent- Matthew Nyembe and careless manager Agnes, not only did the sales agent sell to another customer the goods we had just showed him first with intention to buy, he abondened us to go assist that customer who came after us and only letting us know the appliance is out of stock when we were ready to pay, not even offering to check availability from nearby branches but instead escalated to being rude to us in the presence of the manager and his colleagues who kept reprimanding him for his behavior, Agnes didn't say anything instead she watched on the whole encounter of disrespect towards us went on & when we complained she said there is nothing she can do.

They both have an attitude and are clueless about what good customer service is. When I informed I will send a complaint to the head office Matthew Nyembe said " he doesn't care even if he loses that job as he is still young and will find another job somewhere else ".

I called the support line same day at 14h45pm and spoke to Suzanne, she gave me an email address to relay what transpired at the store branch ensuring someone will revert back, nobody responded, I sent a follow up email on the 29th of July 2025 nobody responded.

I called the support line again at 14h32pm on the 4th August 2025 and spoke to Linda who advised the sales agent went on sick leave and said they will look into my complaint, but my question is since the incident occured why has nobody bothered to communicate anything because even after I spoke to Linda there has been no response.

Is this how Fair Price looks down on under privileged people targeting their communities to station their business just to offer the poorest service & expecting nobody will speak up??

Again on the 15th August 2025 I contacted Fair Price support line *** and spoke to Linda again at 11h00am and she said she relayed the complaint to their regional manager and promised response will be given before the end of the day via email as their head office does not have an email address, only a website, nobody bothered to contact me, I'm so appalled and disappointed.

Please give a 5 star to Dikeledi, Godfrey and their manger at Umphakathi Square in Randfontein 26th July 2025 I bought the same goods there after Fair Price Westonaria proudly gave a hideous service, at Umphakathi Square I recieved thee most fantastic service, after engaging with the staff I realised that the great service I recieved has got nothing to do with the Fair Price compay but a fact that those people have respect and humilty brewed from their homes.