Very poor after sales service with I DON'T CARE ATTITUDE after selling damaged product.

Very poor and inconsiderate selling damaged products from Defy appliances. I purchased the refrigerator on 4 April 2026, and regrettably, it developed a fault within one week of purchase, which I reported immediately. As the appliance was brand new, this was both unexpected and disappointing. A technician from Defy eventually attended to inspect the refrigerator on 28 April 2026. I was informed that the thermostat is faulty and would need to be replaced, with the replacement scheduled for the following Monday. I am extremely dissatisfied with this situation. Not only has the response and turnaround time been unreasonably slow, but it is also unacceptable that a brand new refrigerator developed a fault so soon after purchase. This raises serious concerns about the quality and dependability of the product, as well as the after-sales support provided. The delays and inconvenience caused have been frustrating, particularly given that a refrigerator is an essential household appliance. I expected a far better standard of service and a reliable product.