Poor refund procedure

I requested an EFT refund in store regarding my layby from the manager Jabu telling him I’ll be moving and submitted all forms. still not done from 30/06/2025.

I revisited the store 01/07/2025 Manager was not available.

It was agreed that after the 2nd i will not be physically available and that I don’t want cash as its not safe. All documents were submitted bank confirmation, id copy and receipt etc.

Still refund not done. can someone assist i not impressed at all.

Now the response i get is i need to go to the store coz they need my finger print. after i was there 3 times in person. Now that i have move out of they need me in store. Unacceptable