Fair Price Dobsonville

Bad Service

I am writing to formally lodge a complaint regarding the unacceptable service I received at the Fair Price Dobsonville branch. On my recent visit, I returned a television set that is still within its 2-year warranty period. As proof of purchase, I presented all my lay-bye payment slips together with the delivery note confirming that the item was purchased from your store. However, the store manager refused to assist me, stating that I needed to provide the final purchase receipt. I explained that the item was purchased through a lay-bye agreement and that all payments should be traceable within your system. Despite this, he refused to make any effort to verify my records. What is even more concerning is the manner in which I was treated. The manager became dismissive, used inappropriate language, and stated that I could complain “anywhere” as his decision was final. This behavior was unprofessional, disrespectful, and completely unacceptable. As a loyal customer who has provided sufficient proof of purchase, I find it unreasonable that my request was not properly attended to. I believe that your store has both the responsibility and the capability to verify my transaction using the documentation I have provided. I kindly request the following: Immediate assistance with my warranty claim A thorough investigation into the conduct of the store manager Feedback on the steps that will be taken to resolve this matter I trust that this issue will be addressed promptly and professionally.