Foul Fair Cape

What an unpleasant, disgraceful, experience. After a great inconvenience! On the 27th of December 2023, I logged a complaint with Fair Cape regarding the fresh cream products I purchased on the 23 December 2023. When I used the Fesh Cream it ruined my Christmas desserts as well as the caramel due to some issue with the Fresh Cream. I dealt with a few customer service representatives who were subsequently dealing with my complaint. One of the advisors I had to check because the tone and how she rep**** in the email were completely unacceptable and unprofessional. The last email I received was on the 04th of January 2024 stating that they are still testing the product. I'm assuming they are hoping that the issue would resolve itself and I would stop making contact with them. How many other cases were treated like mine? Where people eventually give up and cut their losses because it takes too much time to continuously follow up. Why is there a customer service department when they lack the ability and the common decency to engage with the customer professionally and RESOLVE the queries and complaints? It's sad because I now have to find alternatives for Fair Cape Products I've been purchasing for years. :(