Pathetic Customer Service

<p>I placed an order with F&F on 27 June for 3 products. I received 2 out of the 3 products on 4 July. I emailed FF the very same day and informed them. There was no response to the email. I called the USA from SA on 5 July and was told to send a text to a certain number to let them no. I tried that number with no avail. I called back the same day and another consultant asked me to send and email to customer services. I then sent the second email and got no response. I called back on 7 July and the consultant said someone will call back. Which they did a few minutes later. I was told that i will b refunded $59.99 for the missing product. That i would receive a notification in 48hrs and the transaction will appear within 5 days. I received no such notification and its been over a week. I have not received my refund. I am appalled at the customer services abroad! I have been a loyal customer for 5 years and receive this type of service!</p>