NM
Nicolene M

1 reviews | Active since Aug 2019

29 Aug 2019, 18:14

Poor customer treatment!!!

I was at the Factorie shop in Atterbury Value Mart, wanted to try on some clothes. First there was no one to help me at fitting rooms (which is fine - maybe she was helping another client). After a little while the lady came, did not greet me and just asked how many items. After I tried on the clothes, the lady was no where to be seen (again). I Wasn’t sure what to do with the clothes that I didn’t want to buy (usually there is rails in fitting rooms to hang the clothes). There was clothes hanging on all the hooks outside the fitting rooms on the doors, so I assumed I must hang it there. Oh my goodness.....what a BIG mistake!!!! I went to get another shirt to buy and the lady came to me with the manager just behind her, asking me where is the clothes. I told her where it is and the lady basically treated me like a child- saying “you are not aloud to that......the clothes on the doors are outfits.....how are we supposed to keep track of how many clothes you take out of fitting rooms...you are supposed to hang the clothes in the store again....... (Yes, how are you going to keep track if you are not at the entrance of the fitting room, doing your job, when customers come and leave???) So I apologized and told her I honestly didn’t know. Her words were just “ now you know for next time”. Well, there will definitely not be a next time at Factorie Atterbury Value Mart for me!!!! I felt humiliated when I left the store (almost in tears) and thought to myself- that is not the way you treat customers at all! Please, Factorie - train your staff how to treat customers!!!!!!

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