Complaint

On the 30th of June 2018 I visited Factorie Store at Mall of the South. I was returning a pair of jeans and in exchange I received a gift card hence the jean was on sale. On the 14th of July 2018 I visited another Factorie Store at East Gate to go purchase using my gift card, just when I was about to pay I was told the gift card had already been redeemed in August 2016. I was then told to go fix it where it was issued. On the 19th of August 2018 I went back to Mall of the South to go get it fixed. (Bare in mind i live very far from Mall of the South, I'm from the far side of the East) So I had to drive approximately 45 minutes to get to Mall of the South only to find out that I won't even get any help whatsoever and get told that there's nothing they can do. When I got to the store I was assisted by Sibongile who's the one who issued the gift card and there assistant manager. They called they manager to find out what they can do and the manager told them it's something that cannot be sorted in a day. I was and still furious, I wasted my time and petrol to get the service I got. They promised to get back to me last week and they still haven't. So I'm actually starting to believe that this is a **** done by Factorie Stores. Then issuing redeemed gift cards then not being "able" to sort the matter out. Clearly other people let it go but I won't, I'll do whatever it takes to make people aware of the **** that's done by Factorie Store. I want to display this matter and make an awareness on all social media platforms. I want to ensure that every news paper gets this story by the end of the week. Everyone deserves to know how you they **** people then refuse to help. I'm so disappointed, I trusted Factorie.