1 reviews | Active since Jun 2017
Terrible service
Terrible customer service. I made an online order from them the 17th of Feb. I emailed to find out how far my order is. I was told my package will be shipped on the 24th of Feb. I did not receive anything. I emailed once again. On the 1st of March I got a phone call to let me know that I will receive my package on the 2nd. The third I phoned again and was told I will receive it on the 4th and that it has been shipped for the second time. Later the day on the 4th I phoned a few times, after a few back and forth I received an email with tracking number that was only processed late on the 4th. What happened to all the other shipments? Was I being **** too to keep me "happy"? The courier fee is R100, I ordered a few masks. I have done many online shopping but this was by far the worst experience ever. It really makes you realize that not all companies are trustworthy. I feel played.
I believe we did mention that we would be sending a replacement at no cost on the 4th. Unfortunately with us being in a separate province the parcel is unable to be delivered the same day and this is why your new waybill was generated on the afternoon of 4th.
I believe we did mention that we would be sending a replacement at no cost on the 4th. Unfortunately with us being in a separate province the parcel is unable to be delivered the same day and this is why your new waybill was generated on the afternoon of 4th.
Please do not treat me like I am an idiot, because this is not the case. I have done business with many other companies. I do not feel you are being truthful about my parcel.
Please do not treat me like I am an idiot, because this is not the case. I have done business with many other companies. I do not feel you are being truthful about my parcel.
Thank you
Thank you