DS
Delan S
1 reviews | Active since Apr 2015
26 Jan 2021, 16:58
POOR SERVICE - FABRIC SA
I order 3 masks from fabric SA on the 10 of Jan 2021. I did payment and even received a pay fast confirmation sent to me on the 10 but today is the 26th and I've still not taken delivery of my items. I've been calling the customer care number from Wednesday last week and I've been told that i will get them the following day. When i don't get any feedback / call to collect my items i call back and i get the same story told to me. I'm a very upset customer because these items where bought has gifts and the birthday has come and gone and i'm still without the items i paid for.
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fabric-SA's replyOfficial
26 Jan 2021, 17:05HI Delan
Thank you so much for the feedback and we will certainly use it to better our service.
I can however confirm that your parcel was indeed shipped on time from our side and we have also supp**** the tracking number to you.
While I do understand your urgency and eagerness to receive your parcel unfortunately as your area is listed as an outlying area the delivery does take slightly longer.
Thank you so much for the feedback and we will certainly use it to better our service.
I can however confirm that your parcel was indeed shipped on time from our side and we have also supp**** the tracking number to you.
While I do understand your urgency and eagerness to receive your parcel unfortunately as your area is listed as an outlying area the delivery does take slightly longer.
fabric-SA's reply26 Jan 2021, 17:05
Official
HI Delan
Thank you so much for the feedback and we will certainly use it to better our service.
I can however confirm that your parcel was indeed shipped on time from our side and we have also supp**** the tracking number to you.
While I do understand your urgency and eagerness to receive your parcel unfortunately as your area is listed as an outlying area the delivery does take slightly longer.
Thank you so much for the feedback and we will certainly use it to better our service.
I can however confirm that your parcel was indeed shipped on time from our side and we have also supp**** the tracking number to you.
While I do understand your urgency and eagerness to receive your parcel unfortunately as your area is listed as an outlying area the delivery does take slightly longer.