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Samantha D

1 reviews | Active since Jan 2012

20 Feb 2021, 19:35

Order not fulfilled

I placed a order on the 2nd February for 4 masks as paid straight away. I contacted the email address 9th February and I was told it’s 5-7 business days but the order was being dispatched on the 10th. I phoned on the 17th and was told they very sorry but it’s going with the courier on Thursday morning the 18th. I have sent numerous emails with no response. I still have no masks that I paid upfront for.

0
Replies (7)
fabric-SA
fabric-SA's reply20 Feb 2021, 20:04
Official
Hi Samantha 

thank you for bringing the above to our attention, we continuously strive to better our service and will take your feedback above very seriously. Please can you contact us via *** with your order number so we can have this rectified for you immediately.
SD
Samantha D's update20 Feb 2021, 20:14
Reviewer Update
Well as I said in my review that I have emailed your orders email and the sales email and had no response. All I get is an automated we will get back to you. 24138 is my order no.
fabric-SA
fabric-SA's reply20 Feb 2021, 20:25
Official
Perfect thank you, I have managed to find your order and correspondence on the 18th and can see your parcel was indeed shipped that morning with a automated mail sent through that contained your waybill and a link to track your parcel which I will resend from my side for you.
SD
Samantha D's update20 Feb 2021, 20:35
Reviewer Update
I have checked my mails and even the spam folder, no mail sent to me.
fabric-SA
fabric-SA's reply20 Feb 2021, 20:45
Official
Not a problem at all, I will resend your tracking through directly from my side and follow up with a phone call tomorrow to confirm it has been received 
SD
Samantha D's update21 Feb 2021, 18:20
Reviewer Update
I still haven’t received a mail with tracking number.
fabric-SA
fabric-SA's reply21 Feb 2021, 19:36
Official
Hi Samantha 

thank you for taking my call on a Sunday and I’m happy that we have managed to straighten your above hassle out for you. 

I will also be keeping tabs on your order from my side to ensure it all runs smoothly from here on out