UNHAPPY CUSTOMER

Am not happy with the service from one of your stores and i know this will fall into deaf ears but as a paying customer I feel it is my duty to raise my concerns if am not happy about a service

About few weeks ago I bought a pair of sneaker in Fabiani Florest hill size 10 after fitting them I advise the agent that was assisting me that am not comfortable in them, he advised me to try them if am not happy I must return them. did that tried them for a day I was not happy. the same day I gave the store a call and told them. the agent that was assisting me said I can bring them back .. a day later I went to the store. he advised me that he is ordering them from a different store in Limpopo I should come back a week later but he will give me a call as well. I called them a week later. he is now telling these a problem the sneakers he was referring too were damage but we can do cash refund BUT ALSO WITH THAT THE IS NO MONEY AT THE SHOP NOW IS THE STORE IS NOT MAKING ANY SALES. now how is that my issue now am being inconvenienced by a big store like Fabiani cos they don't have money. All I want is to get the service I spend my hard-earned money on ... I know want a cash refund I still want the shoes I choose ...someone please help

Siyabonga Silai ***