Shocking service from Fabiani

Not sure how long someone should wait for feedback on a matter when management is looking into a issue. Now i understand why the staff in Canal Walk never got back to me when i waited for a pair of jeans “im still waiting for the call from the store”. Probably because im still waiting on the call from head office about the issue, with no one in Fabiani no whats going on. Had a very bad online experience. Then went instore and had even a worst experience. A stay away sounds like very good option to me. Think there is better stores to spend my money the TFG group. Their support is shocking!!!!