Lack of refund for clothes bought- Waterfront Branch

Hello Mr Ryan Adams

I am writing in respect of the return of my jacket that I bought at your shop (Fabiani) at the Waterfront branch

I did not like the jacket due to the fact that it was too hot and it was short.

I returned back to the shop to get the Jacket returned.

I explained to the store manager Khanyisa but it was not possible for the Jacketsl to be changed. I am very disappointed and I have left the jacket at the shop.

Please grant this refund. It was a great experience purchasing from the shop but it seems they are forcing me to take an item which I clearly not happy with.

This is a horrible experience and I need urgent action in this matter.

It has really been a frustrating experience to execute the return which is normally smooth.

When I purchased the jacket, the sales attendant mentioned that of I didn't like the size of the jacket, I should happily return it.

This is terrible and I hope you will act accordingly

(The store manager gave me your contact details for an escalating of the issue).

Not happy customer