Fabiani the Glen pay me my refund

I requested a refund at Fabian the Glen mall, 3 weeks ago to be exact, they took their clothes and told me as soon as they have money they will call me but to this day I have not received my money a call to atleast explain to me what the progress of my my refund, as it stands Fabiani I has about 2k of my hard earned money that they refuse to pay me back coz in 3 week a whole Fabian I store hasn't made 2k, wow.