RL
Ryan L
1 reviews | Active since Mar 2021
04 Oct 2021, 12:37
Fabiani Disaster
Hey I've placed an order with Fabiani Somerset Mall an after numerous calls I was promised it will IBT from PE, to realize that the order was never placed.. I then spoke to Another Muslim Woman at the store telephonic ally an was promised that I will get this specific T shirt an that was another 2 weeks later with no feedback.. So it's 5 weeks in total.. I'm Very Disappointed in Fabiani as to it is my brand.. An by the time I get this Specific T then a new range is launched.. This is Unacceptable..
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Fabiani's replyOfficial
07 Oct 2021, 13:39Hello Ryan. Our sincerest apologies for this unsatisfactory experience at our Somerset Mall store. We have escalated the matter to our Area Manager. He will assist in getting the required t-shirt if still available to the store as soon as possible and will make contact with you. We are very sorry for this incident. Our customer's satisfaction is of great importance to us and we will endeavour to fix this unfortunate experience for you. We apologise again for this.
Best regards,
Fabiani's reply07 Oct 2021, 13:39
Official
Hello Ryan. Our sincerest apologies for this unsatisfactory experience at our Somerset Mall store. We have escalated the matter to our Area Manager. He will assist in getting the required t-shirt if still available to the store as soon as possible and will make contact with you. We are very sorry for this incident. Our customer's satisfaction is of great importance to us and we will endeavour to fix this unfortunate experience for you. We apologise again for this.
Best regards,