damage goods and bad service

I have been a Fabiani customer for years last week I bought items from them and I returned a cap tht a bought earlier complaining tht it was of inferior quality since a own 4 of the same brand...I talked to basi moeng and told me that she can't help me I asked her to ask anybody who can help and said the area manager tshepo bavuma is too busy whenever he get time he will attend to my request....i feel I work for my money and I choose to spend on items of good quality and the service received was bad I felt as nobody while I spend my money on you