Damage good and bad service

I have been an honest customer for Fabiani for more than 5 years, been treated with respect and honesty. but sadly it all changed last year when i came in and bought a G-Star Raw Scuba Sneaker for R 2500. well after 2 months it had serious damages which i thought where factory fault and i had to take it back showed it to the Sandton manger (Phila Maphanga) where i bought it and he as well was shocked by the damage but before he resolved the matter he complained to me and made claims that i wear it every day and i must wait for him as he was busy and i bought my sneaker on sale. It is sad to say i work hard for my money and to my understanding according to The Financial Advisory and Intermediary Services Act 37 of 2002 (Treating Customers Fairly (“TCF”) requires that the fair treatment of consumers is central to FSP’s and they must be able to demonstrate the delivery of the fairness outcomes to consumers). fortunately he changed it but the sneaker does the same damage of which i'm afraid to even take it back but i feel I work for my money and I choose to spend on items of good quality and the service.