Call Centre costs and admin fees

Hi

Hope this mail finds you well.

My name is Trevor Mazibuko, ID no. ********** 652081 and I have an account open with Fabiani.

I would like to formally launch a complaint for the bad service I received regarding my account.

Yesterday I went to the store to enquire on my account and discovered something very shocking.

I am actually paying more for the repeated calls than Im actually paying for my account.

September 2017 SMS Charged – 02/09/2017 R2.85 Interest – 12/09/2017 R92.71 SMS Charged – 13/09/2017 R2.85 Col Letter Fee – 13/09/2017 R20.52 Email Charged – 15/09/2017 R20.52 Call Fee – 26/09/2017 R20.52 SMS Charged - 29/09/2017 R2.85

October 2017 Interest – 12/10/2017 R88.02 SMS Charged 13/10/2017 R2.85 Col Letter Fee – 20/10/2017 R20.52 Email Charge – 14/10/2017 R20.52 Call Fee – 24/10/2017 R20.52

November 2017 Interest - 12/11/2017 R72.82 SMS Charged – 13/11/2017 R3.19 Email Charge - 13/11/2017 R22.80 Call Fee – 28/11/2017 R22.80

This is absolutely ridicilous. I am spending more on the call centre and admin feed that actually service my own debt.

Why Am I being charged for a mail I get for the statement monthly? I was previously unformed that this was free??

I need an explanation on the about charges ASAP.

I would suggest going forward no calls, no SMS, no collection letter to be sent to me . The only email I expect monthly is my statement.

This definitely ******* and I will be addressing it with the NCA.

I expect an update by tomorrow close of business.

Regards, Trevor