Bad customer services!!!!

Bad customer services!!! Online shopping didn't have a size available, phoned Menlyn Fabiani 17 September to check which store has a size available. Tumisang phoned back with details regarding the shoe is in Pavillion available and will courier the shoe. As a customer I had to follow up daily on the progress and whick is not my responsibility as a customer Fabiani was supposed to keep me updated. Nevertheless shoe never arrived I decided to go to the shop and find out what the problem is, because what went through my mind someone lost interest or definitely not doing his job, because there is no way a courier services can be delayed like they said. No shoe still and had so many explanation regarding the courier services, this is pathetic services you as Fabiani deliver not the 1st time we experiencing the same issue. So I decided in the shop for another shoe where Menlyn doesn't have a size and ask for another color, send me to mall of Africa and never advise that the shoe only comes in one color. Who will carry all these cost of inconveniencing the customer due to pathetic/disgraceful services for a upper class shop, my time spending on the phone where I need to cover driving my petrol for nothing. I requested the manager to phone me since last week but the manager is always out not available... the shoe arrived yesterday 25September which Tumisang ordered the wrong shoe after giving all the necessary information SKU number. Please this is urgent can someone give feedback on the poor services you deliver to customers. Because the courier services can never be the issue always, online shopping never gave me issues.