Bad customer service

Ive purchased a top online. But unfortunately I was the wrong size I ordered. I then called the canal walk branch to find out if they have a bigger size in stock. I spoke a Miranda first who was very rude and uprupt with me on the phone and then the manager took the phone who's name is Faranaaz who then gave me sarcasm. So unprofessional by your staff and very disappointed. The first lady who helped me didn't even know what a quilted top is, as that was the top I bought and is the only quilted top you guys have in store at the moment. Very very bad service.