Bad customer service

I am supposed to get my parcel from Fabiani V&A Waterfront to Fabiani Menlyn today. The tracking number clearly states that the parcel was delivered to Nomsa at the Menlyn branch on 9 April 2019 but suprisingly the parcel is nowhere to be found. to top it all, employees act as if nothing has happened, they are not prioritising this matter at all. they don't even care if you want your money back so clearly they make enough sales. no feedback to the client. This is unprofessional! I will never ever buy anything from Fabiani! I just want my parcel because I have already paid for it!