Appalling service at Fabiani Pavillion - Staff were rude and arrogant

Service was really appalling at Fabiani Pavillion. I purchased items online and wanted to return a few however I had the receipt on my email. Therefore I emailed the receipts to the store. Akona of Fabiani kept me waiting for 1 hour as he did not know how to open the attachments to view the receipts. When I asked him to get me his manager, he said that she is on lunch and I continued to wait. His manager eventually returned from break and I insisted that she assist me. Akona was very rude and arrogant and proceeded to argue with me when I was giving my account of events. He embarrassed me in front of all the other customers. Eventually the manager was able to assist in record time. Please ensure that your staff are well mannered and know how to deal with conflict. If you keep a customer waiting for over an hour, they will be frustrated. You cannot argue with a customer ever! I also work in the service business in the healthcare industry and I would never challenge a customer especially if I delayed them. I will not return to this store ever again.