CB
Claire B

1 reviews | Active since Jun 2017

19 Jun 2017, 10:22

Customer service worse than banks

<p>I have been dealing with Faber Fitness Equipmet for gym equipment for the last 2 months. Their customer servive and customer care is honestly the worst I have ever had to deal with.</p> <p>They refuse to answer phone calls, they very rarely reply to emails, and only sometimes respond to text messeges. They failed to deliver the equipment on time, and only after dozens of phone calls (all un-answered), messeges, and an email threatening a law suit, did they get someone to contact me. </p> <p>When they did eventually deliver the equipemnt it was sub-par standard, and very poorly manufactured. The paint was coming off, and when they did touch ups (with spray paint) they got paint all over the floor. </p> <p>I sent them a message listing the snags, and asking them to come and correct it all, as we have payed in full now. In response all I got was "Ask your friends about that". There was no-one but colleguages and them in the gym at the time of installation, and all witnesses to their antics.</p> <p>I have tried to call, email, and message since, to no avail. Their facebook page wont allow comments and/or posts either.</p> <p>I write this to ensure that these miserable, low-life, common pieces of **** go out of business, and never deliver or make a piece of equipment again. I warn everyone to steer well clear of these uneducated, unprofessional *****s, and their ********** "business' that they operate from their garage in Pretoria.</p>

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