Utterly disgusted by the service rendered by FAB Furniture. Awaiting a refund a year later.

I have been in conversation with Zama Nkalanga for over a year now, subsequently communicated with Thoko Ngidi and David from the Randburg store and to date I have not bee able to get this issue that's a year and a half old resolved. I bought a couch remotely and paid for it at the glen mall pop up store, I received a spare couch to use in the interim while my couch was being manufactured and to date I still haven't received it. I have spoken to so many people within FAB furniture and haven't received any joy out of those conversations. I last spoke to Zama who said the couch was going to be collected and refund processed 2 weeks ago and that still hasn't happened. I sent her another sms last week telling her I'm going to donate the couches to charity because i have since had too buy other couches and sitting with 2 couches filling up my house and she asked Zama to phone and promise on collection and that hasn't happened. I really don't think all of this is fair.