Torn couch, no delivery 2 months later

Hi

This is Paballo Lephaka

I bought a Casablanca Corner Suite from the Clearwater branch in September.

Hardly three weeks later, the cushions on the couch started tearing.

I made contact with the Randburg office, and they then referred me to a number on Whatsapp that I can use to report the issue.

I made contact with the store on Whatsapp. I was told that the cushions of the affected areas would be fixed.

Upon them seeing just how extensive the damage was, I was then told that the whole couch would need to be replaced.

I have been going back and forth trying to communicate with the branch. I have had to,on may occasions, ask what on earth is happening with my couch and when it will be delivered.

To this day, delivery has not been made.

I am tired of the service and all I want is my new couch or my money back.

It's an unfortunate situation because I now have to sit on a couch that is covered with seat covers because the damage just keeps getting worse.

Here is a timeline of events:

· 16 Oct 2017: Reported the tearing couch on Whatsapp ( ********** 093) and sent pics, was told the factory manager would assess the damages

· 19 Oct 2017: Feedback from the branch, telling me that the couch needs to be collected to be fixed, arranged pick up times

· 23 Oct 2017: Had to ask when the collection can be done, making them aware of the extended damage

· 24 Oct 2017: Sent through pics of the damage

· 27 Oct 2017: Asked when the couch will be collected to be fixed, was then told that a new couch is being made for me

· 06 Nov 2017: Asked when the new couch will be ready, no response from branch

· 07 Nov 2017: Branch told me they will check progress with the factory manager

· 10 Nov 2017: Asked on progress, branch said production is still underway

· 11 Nov 2017: Asked when the couch will be delivered, no response

· 14 Nov 2017: Asked when the couch will be delivered, no response

· 15 Nov 2017: Asked when the couch will be delivered, branch said they will deliver on the next Friday

· 23 Nov 2017: Asked if the couch can be delivered on 24 Nov, no response

· 24 Nov 2017: Asked again, no response, no delivery

· 28 Nov 2017: Called the branch, after not getting an update on how far the delivery person is, was then told he was stuck in Randburg as he had a problem with the truck

· 30 Nov 2017: No delivery, was told the driver is still new and struggles with directions, given driver’s number ( ********** 134), number has been on voicemail.

I hope this matter will be attended to.