Still waiting for a missing cushion 4 months later

Fab Furniture has the worst service I have ever experienced from a furniture company.

In September 2018 I went to Fab Furniture in Randburg to buy the Bella L shaped couch, I was assisted by a man who helped with choosing the color (brown Buffalo) and material and advised that the process takes 3 weeks and I paid for delivery up front. 3 weeks passed and no communication was received from Fab Furniture. I then followed up and I was told another 3 weeks and they delivered a loan couch.

3 weeks later, no communication and I had to follow up and I sent a complaint through to the number provided previously and for days I did not receive a response. I tried calling and eventually Jane answered my message and called to say that the Buffalo material was not available from their supplier and I need to choose a different material. She sent me pictures of two new couches which were just made and I chose one. She said they would deliver it to me, this was in November and the couch was only delivered on 16 December with a missing cushion. I then was put in touch with Donovan who is the warehouse manager who said they would send the missing cushion.

It is now April 2019 and since December I have been messaging Jane who chooses not to answer and when she does it is the same promise of "I will follow up" but no contact thereafter. I spoke to Donovan on numerous occasions and the promise is always "we will make sure it is delivered"

I have a couch with a huge missing cushion which can't even be covered up.

Fab Furniture has my money so they don't care. There is no proper complaints system and when the complaint finally gets to someone that someone can't even assist anyway.

I have proof of every single communication sent to Jane and Donovan. I wonder how many others have been through this and just got tired of fighting and gave up.